Frequently Asked Questions

What are the delivery fees?

Delivery is free of charge.

What countries do you ship do?

We ship worldwide.

When will my order be shipped?

Your order will be shipped within 1-2 working days.
Orders within the UK are shipped by Royal Mail First Class and will arrive in 1-2 working days.
Orders from outside of the UK are shipped using Royal Mail's International Standard service and will arrive in 5-7 working days.

Do you offer refunds or exchanges?

Due to the nature of all our products being made to order, unfortunately we cannot offer refunds or exchanges.

How will my order be packaged?

We take great care in the packaging of your order. They are packaged flat within a plastic sleeve and wrapped in a heavy duty cardboard book wrap
to ensure it does not get damaged during shipping. 

Where is my order made?

All our cutworks are made to order and handcut by designer, Gina Hollingsworth.